FREQUENTLY
ASKED ANSWERS
How safe is it to book online?
Safer then ever! Online travel booking is at an all time high.
Barrett
& Carlysle Travel
uses secure servers that prevent any unauthorized parties
from retrieving your credit card information.
How do I book?
Booking with Barrett & Carlysle Travel is quick and easy.
All of our services are available for purchase online or through
our reservations centre toll free: 1-(866) 468.4741 . To book
online, just click on the service you wish to purchase and
follow the simple steps! Before you know it, you’ll
be on your way!
Do you guarantee the best price?
Although certain conditions apply, we will beat our competitions
price, GUARANTEED!
What
kind of identification is required for me to travel?
Due to heightened security at all airports, airlines airport
security personnel are required to check valid government
issued photo identification of all passengers. The name on
each ticket must match the valid government issued photo ID
shown to ticket agents at the airport.
Depending
on where you are travelling, some countries require passports
and some just require government issued photo identification
(IE: Birth Certificate + Drivers Liscience).
Do
I really need travel insurance?
YES! With most travel being non-refundable after purchase,
travel insurance will cover the cost of penalties and/or non-refundable
portions of your travel if you or your traveling companion
become ill or injured preventing you from traveling.
What
is an Electronic Ticket?
An electronic ticket (e-ticket) requires no paper ticket.
The confirmation/itinerary that you receive upon payment of
your reservation is your proof of ticketing. Bring both your
confirmation/itinerary and a photo I.D. to the airport when
checking in for your flight to receive your boarding pass.
The benefit of an e-ticket is that it cannot be lost or stolen.
Why and when do I have to reconfirm my flights?
Due to possible schedule changes you must reconfirm your flights
with airline 72 hours prior to departure.
When must I arrive at the airport?
All passengers must be checked in at airports a minimum of
two hours before departure on all domestic flights and three
hours before departure for international flights.
Will
I always get the seat and meal I want?
Meal and seat preferences will be passed on to the airline,
but cannot be guaranteed. Seats for all passengers will be
selected automatically based on the best seats available and
adjacent to the primary passenger, if possible. If you arrive
earlier at the airport, you have a better chance of getting
the seat you want.
Is
there an extra charge for special meals?
No, simply ask for the meal when you make your reservation.
Meal service is not offered on all flights. Check with the
airline for meal service for particular flights.
Is
there a fee for changing or cancelling my flight?
If you wish to change or cancel your flight, you will need
to contact a Netholidays agent or the airline. Depending on
the airline, you may be subject to fare increases and substantial
service/cancellation fees.
What
will happen if I lose my ticket or don't use it?
If paper tickets are lost, call your Netholidays agent or
the airline to file a claim. Depending on the individual airlines’
policy, you may be penalized substantial fees or required
to purchase a new ticket. If the lost ticket is not recovered
or used within 6 months, the airlines will, at a minimum,
make a partial refund less processing fees. Certain bulk and
coupon tickets are absolutely non-refundable, even if lost,
stolen or damaged. A minimum service fee will apply. Check
with your Netholidays travel agent or the airline for specific
fees, policies and procedures regarding lost tickets.
How
does a charter flight differ from a regular published flight?
Typically, charter airlines don't have the extensive route
network that scheduled airlines have. They focus mostly on
popular destinations domestically, in Europe, the Caribbean,
and some destinations in the USA, such as Florida. Some charter
airlines operate year round and others only at busy times
of the year like Christmas and summer. Many charter companies
operate with fewer planes than a scheduled airline.
What
are the baggage limitations for charter flights?
Charter airlines are usually more restrictive when it comes
to the weight of your baggage. You may be able to pay extra
at the airport to increase your allowance, but this can be
expensive. Baggage allowance is restricted to 2 pieces per
person (20kg per piece) plus one piece of hand luggage weighing
no more than 5 kg.
Why
is a flight shown and then not available when I go to purchase
it?
The system for searching flights is done in real time. As
tickets are continually being purchased around the world,
there is a small chance that the availability could change
between the time that the initial search is performed and
when you actually go to purchase the seat. The likelihood
of this happening is greater in high season when there are
many people traveling and seats are very limited.
Can
I fly one-way or to multiple cities?
Yes! Netholidays.ca offers both one-way and multi-destination
travel. You can choose either open-jaw or circle trip.
Does
Netholidays offer business class and first class tickets?
Yes we offer tickets on airlines that offer business &
first class service.
How
does group discounts and special fares work?
If your interested in group discounts, please fill in our
group travel request form by clicking here.
How
does Attractions, Tours, Airport Transfers and Destination
Services work?
You can book transfers, tours, activities and much more by
visiting the Tours & Activities section of our website.
| :: Vacation Packages & Last Minute Deals |
I want to leave tomorrow, how come the system won’t
let me book?
Our system can only search 3 days prior to departure. If you
would like to book a trip within 3 days, contact one of our
agents at: 1-(866) 468.4741
Where are cheapest destinations for an all inclusive
vacation package?
Although this isn’t guaranteed, some of the cheapest
sun destinations are Cuba & Dominican Republic.
Do you offer all-inclusive vacations?
Yes! Just check off the appropriate box to search all-inclusive
vacations.
Can I get a cot, rollaway bed, or crib?
If you need a cot, rollaway or crib please contact the hotel
directly and in most cases they should be able to accommodate
you. Please note that some hotels charge a fee for this.
I need more information to plan my vacation. How can
I find more details?
Please do not hesitate to call our call centre at 1-(866)
468.4741 or click here for Live Support.
Is transportation between the airport and hotel included
in the package price? Will my hotel have a courtesy car or
shuttle?
Aiport transfers (at your destination) are almost always offered
on all-inclusive packages. Please read your package information
carefully.
What if I need a rental car for my vacation?
Netholidays offers car rentals around the world. Click here
to search car rentals.
Can I request a specific room location?
Specific requests can be made directly by calling your hotel.
Can I reserve a handicapped-accessible room for my
package?
If you need handicapped access, please contact the hotel directly.
Most hotels will be happy to accommodate you based on availability.
Can I add nights to my hotel reservation?
Yes you can, based on availability.
Can I change or cancel my hotel rooms?
This varies, based on the hotels cancellation policy.
Can I request a smoking or non-smoking room?
Yes you may, based on availability.
Will my hotel have a pool?
When booking the hotel, refer to the services they offer to
see if they have a pool or not.
Can I check-in early or late?
In most cases you can request early or late check-in. Please
call the hotel to make those requests.
Does my hotel rate include parking?
This varies between hotels. Please refer to the hotel information
page or call the hotel directly.
What
is 110% best rate guaranteed?
We want to be your one-stop shop for your hotel and travel
reservations. In fact, we guarantee that our Hot Rate Hotels
are the best prices available online. If you find a lower
rate on another website for the same room, at the same hotel,
on the same dates, within 24 hours of making your booking
with us, we guarantee you that we'll match it PLUS pay you
10% of the difference in price
